![]() As the GDS world continues to evolve, that may change for Breeze, but we aren't looking to change our business model just to fit them. – David NeelemanĪ: We've chosen to go direct not only as a business model but also because we're a clean slate on a lot of our technology and the GDS world doesn't fit in with that technology yet. How have you determined your distribution strategy? Q: Some carriers go for a direct-only policy initially and then, like Ryanair and EasyJet in Europe, switch to including GDSs as a channel. That's just one example, but starting fresh last year, we've been able to use all the latest technology across the airline to make everything faster and easier for guests. Once you experience that, you're never going to call an airline ever again. But have you ever been able to call an airline in the last few years and get someone on the phone within 15 minutes and have your issue resolved in an appropriate amount of time? It's more likely a three- or four-hour wait, or a "courtesy call-back" that comes in the middle of the night.Īt Breeze, we use text and Messenger to respond to guests, and the average wait time and full issue resolution averages between 15 and 20 minutes. The human connection is so important, but technology that makes booking or changing travel frictionless and predicts what guests want is a different kind of connection but just as important.īreeze doesn't have a toll-free call center for example - which can be a difficult concept for some people to get used to. Q: I also read in an interview that you said, "Breeze is a technology company that just happens to fly airplanes." Explain to us more about how you are using technology now and how it may evolve in the future?Ī: Absolutely. And it's that human connection people remember and turns them into repeat customers. When problems arise, we empower our team members to make things right for our guests. When you think of all the investment that goes into a fleet of new aircraft, first-class seats, inflight entertainment technology, you name it, it's still that feeling when someone is genuinely nice that's priceless. – David NeelemanĪ: You know, it's not hard to be nice. Q: The airline's tag line is "Seriously Nice." What does that mean to you in terms of customer experience?īreeze's mission is to connect secondary markets with nonstop service and really low prices. In that way, Breeze gets you there twice as fast, for about half the cost. More than 95% of our routes today have no nonstop competition. That's our audience.īreeze's mission is to connect secondary markets with nonstop service and really low prices. There's a lot of data available that shows where people are flying as they connect through hubs. There are literally hundreds of city pairs we're constantly ranking and prioritizing. Q: How are you determining when and where to add service?Ī: I think there's a general assumption that a lot of it is done with darts on a map. What's surprised me? Maybe just that you can build a great team - and an airline - in a virtual "Zoom" environment! Looking ahead, we're in a great place to keep expanding as demand ramps up again. It certainly didn't stop us, but it did slow us down a little and delayed our launch. Of course, our plans were set long before Covid. There was a lot of questioning as to why we'd even start an airline in a pandemic. Uniworld Boutique River Cruise CollectionĪ: Well, Covid has been the biggest challenge, of course, because it spawns 100 more challenges with its impact on hiring, scheduling, demand, the supply chain and so on.Feeding the appetite for private experiences Island Routes, which offers excursions and custom experiences on 13 Caribbean islands, is expanding its Private & Bespoke.If you can't stand the heat, go on a river ship One advisor told me that the nice thing about river cruises and the extreme heat waves in Europe is that travelers always have.Travel-related stress, deconstructed A survey explores why couples find their significant others to be so damn annoying when they vacation together. ![]() Finding the WOW factor in Portugal A new cultural district in Porto is a must for wine lovers. ![]()
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